How do I place an order?

Is my item in stock?

How can I change or cancel my order?

How do I check the status of my order?

I prefer not to use my credit card on the web. How can I place my order?

Can I place my order by phone?

I can't place items into my shopping cart. Why?

Can I purchase an electronic gift certificate?

I never received an order confirmation e-mail. Did you receive my order?

I don't see any tracking information on the Order Status page in My Account. Has my order been shipped?

What is the difference between my "billing" and "shipping" address?

Why do you need my billing address?

Why do you need my e-mail address?

Why do you need my telephone number?

How do I calculate shipping charges?

When will my order ship?

How can I tell if my order has shipped?

How can I track my order?

What shipping carrier will you use if I don't select a shipping method?

Why did my order ship via USPS?

What is your return policy?

Can I make an exchange?

How long will it take for you to process a return?

Can I return a used item?

An item I received is defective. What should I do?

Do you charge sales tax?

What forms of payment do you accept?

Do you offer quantity discounts?

Is your online ordering process secure?

What is your privacy policy?

Where can I read feedback from your customers?

Do you publish a print catalog?

Do you offer discounts to organizations such as the Boy Scouts?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(Click a question above to view the answer)

 

How do I place an order?

Placing an order through our website is a very simple 4 step process.

1. Select an item you would like to purchase and click the "Add to Cart" button
2. After you are done selecting products, click on the "View My Cart" button on the top of each page on our site
3. Click the “Proceed to Checkout” button in the shopping cart and review your order
4. Select whether you would like to create an account or checkout as a guest. (Note: In order for rewards points to be recorded, an account on our system is required)
5. Enter your payment information in our SSL secured checkout process, and wal-lah your done!

We do accept orders by phone during our normal business hours of 8am - 6pm MST. Simply call 1-866-562-1554 and either speak to a representative or during off peak hours simply leave a message with a contact number and we will call you back within 24 hours.

Is my item in stock?

We strive to keep every item in stock that we offer. When viewing the product descriptions check to see the In Stock: Status which will give you a better idea of the availability. If it says "call for availability" this means that we are expecting the item soon so give us a call so we may give you an accurate date. If the item is available orders will ship within 24 hours depending on the time you place your order.

How can I change or cancel my order?

Please contact us to change or cancel your order at any time before it ships. If your order has been processed we cannot cancel your order. The item will be shipped to you but you may return the item back to us on our dime. After an order is placed we pride ourselves in processing and shipping the order to you in less than 24 hours.

How do I check the status of my order?

You can always check the status of an order from the “My Account” link in the upper right of every page (If you registered an account during checkout). After logging in, there is a link on the left of the page for “My Orders”. After clicking on that you are able to view the status of any order you have placed.

I prefer not to use my credit card on the web. How can I place my order?

You can always call us at 866-562-1554 to place your order with us between the hours of 8am - 6pm M-F MST. Your security and satisfaction is our number one priority and we can assure you that we take the necessary steps to keep your information safe. At the bottom of each page you can see that we are a McAfee Secure approved website, which is one of the many ways we secure your transaction. We also accept payment by money order or PayPal.

Can I place my order by phone?

Yes, please call 866-562-1554 during our normal business hours of 8am - 6pm M-F MST. You can also leave us a message and we will call you back within 24 hours.

I can't place items into my shopping cart. Why?

If an item is out of stock our system will not allow you to place the item in your shopping cart. Be sure to check the "Availability:" field to ensure it is available. We always welcome your call and we are more than happy assist you in any way.

Or, it could be that your browser is set to reject cookies or your internet connection is protected by a firewall that rejects cookies. All internet shopping carts use cookies to function properly. As a result, if your web browser does not accept cookies, our shopping cart will not work properly. For best performance, we recommend using the latest version of Internet Explorer, Netscape, Safari or Firefox with their default security settings. If you prefer not to change your security settings, we can take your order by phone.

Can I purchase an electronic gift certificate?

Yes. A gift certificate makes the perfect gift for anyone and it takes the stress off of you from choosing. We offer gift certificates in denominations of $25 $50, $100, $150, $200, $300, and $500. For more information, or to purchase an electronic gift certificate, please click here.

I never received an order confirmation e-mail. Did you receive my order?

If you placed an order with us and have not received a confirmation from us within 24 hours please check your Junk or Spam folder for our email. If you can't find a confirmation email from us, please contact us immediately at support@adventureshed.com or 866-562-1554.

I don't see any tracking information on the Order Status page in My Account. Has my order been shipped?

Sometimes it takes up to 48 hours for our system to send out tracking information. This does not mean your order has not been shipped, simply our system has not updated yet. If you are concerned about whether or not your order has been shipped feel free to contact us at support@adventureshed.com

What is the difference between my "billing" and "shipping" address?

Your billing address is the address where you receive your credit card statement. Your shipping address is the address that we will ship your order too.

Why do you need my billing address?

To process your credit card we are required to collect your billing address. This is also just one of the many steps we take to prevent fraud and the miss use of your card. Your billing address and personal information will never be sold, see our privacy policy.

Why do you need my e-mail address?

We send all our order confirmations via e-mail; likewise, once your order is processed we will email you a tracking number so you will know the expected delivery date. Also if there is a problem with your order this is our first way of informing you of the situation. Your email address and personal information will never be sold, see our privacy policy.

Why do you need my telephone number?

If there is a problem during delivery this is the primary way our shipping carriers will contact you to arrange delivery. If we do not receive a timely response through email about a problem we may have with your order we will call you. Your phone number and personal information will never be sold, see our privacy policy.

How do I calculate shipping charges?

Shipping is free both ways in the lower 48 states. We ship Free FedEx 2nd Day air out to you, and Free FedEx Ground back if you decide to return your product.

When will my order ship?

We always ship in-stock and paid orders placed before 10pm Mountain Standard Time within one business day. Regardless we make every effort to ship your order on the same day.

How can I tell if my order has shipped?

Normally within 24 hours after your order ships, we will send you a shipment confirmation e-mail to let you know that your order has shipped. This e-mail will contain a tracking number for all orders shipped via FedEx. Order to PO Boxes and outside of the 48 states may contain a USPS tracking number.

How can I track my order?

If your order was shipped via FedEx, you should receive a confirmation e-mail which includes a tracking number. If you mistakenly lost that e-mail, you can always track your order under the "My Account" section of our site. Shipping methods other then FedEx may not have tracking capabilities. If you have any questions about your order status, please contact us.

What shipping carrier will you use if I don't select a shipping method?

If you do not select a shipping method we will use our default shipping method which is FedEx 2nd Day Air.

Why did my order ship via USPS?

If you supplied us with a PO Box as your shipping address we were only able to ship via USPS. Also, in many locations in Alaska the only method of shipment is USPS. International orders are always shipped via USPS

What is your return policy?

In summary, we accept returns for any reason up to 30 days after the ship date as long as the product is un-used and in resellable condition. Beyond 30 days we can't make any guarantees. Please see our shipping/returns page for full details.

Can I make an exchange?

Yes. We do allow exchanges as long as it falls within our return policy. Please see our shipping/returns page for full details

How long will it take for you to process a return?

Once we receive your return a refund will be issued within 5 business days, barring any unusual circumstances in which case we will contact you.

Can I return a used item?

Unfortunately we cannot accept used items. Please contact us if you are thinking of returning a used item and we may be able to help you. If you receive a defective product or have a warranty issue please contact us and we will do whatever it takes to ensure 100% customer satisfaction.

An item I received is defective. What should I do?

AdventureShed and our Brands stand behind every product we sell. If you think you have received a defective item... call us right away and we will happily work with you to solve any issue you may have and we will do whatever it takes to ensure 100% customer satisfaction. See our shipping/returns page for full details

Do you charge sales tax

State Laws say we must charge sales tax to customers who receive shipments in Colorado.

What forms of payment do you accept?

1. Credit Card
We accept all major credit cards, VISA, MasterCard, American Express and Discover. Credit card charges from us will appear as "ADVTSHED TOPSLEEP” If you do not recognize a charge from us, please contact us first before contacting your credit card company.

2. Check & Money Order
We also accept personal checks, traveler's checks, money orders, cashiers and certified checks. Please contact us first to inform us you are sending a check and receive mailing information.

3. PayPal
For PayPal orders, when viewing the cart during checkout please select the orange PayPal button which will take you to further instructions and will ask you to login to your PayPal account.

Do you offer quantity discounts?

Yes, on many of our items. Please call us at 866-562-1554 or email groups@adventureshed.com. We would love the opportunity to tailor a package to you and work you a first class deal.

Is your online ordering process secure?

Yes. We take every step humanly possible to ensure our ordering process is safe. Our entire website is tested and approved by McAfee's HackerSafe program, an industry standard in analyzing and ensuring eCommerce security.

Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning McAfee Secure certification, prevent over 99% of hacker crime. At the bottom of each web page on our site you can see the McAfee Secure logo and when we were last tested

What is your privacy policy?

We hold your privacy to the highest regards. We will never, ever, sell your information to a third party. You can view our entire privacy policy here or you may contact us anytime with your concerns.

Where can I read feedback from your customers?

If you'd like to know what our customers say about us, please visit our Testimonials page. Also, please feel free to visit ResellerRatings.com to view several reviews of our company

Do you publish a print catalog?

As we speak we have a team of graphics designers, athletes, models, photographers, writers, and publishers creating a print catalog… And by “graphics designers, athletes, models, photographers, writers, and publishers” we mean one unpaid intern getting school credit.

Do you offer discounts to organizations such as the Boy Scouts?

Yes. We love to support the Boy Scouts as well as other outdoor-related organizations! Furthermore, discounts are also available for group purchases from government agencies, the military, corporations and other groups and organizations.

For more information please see our "Corporate and Group Order" page